Customer Care Guidance

We welcome comments and feedback as this can help us improve what we do and how we do it. This might be about things we are doing well, or things we could do better.


Feedback and complaints about People's Health Trust

If you would like to comment on anything that we do, please complete and submit the Feedback Form below outlining your comment, complaint or serious disclosure.

Please read our Customer Care Guidance before completing the form. 

If you contact us by the submitting the form below (our preferred way of hearing from you) we will send you an acknowledgement (or full reply if possible) within two working days. If we are unable to respond to you fully within this timescale, we will provide a full response within 20 working days.


Feedback and complaints about organisations applying for or receiving funding from People's Health Trust 

If you wish to make a comment, complaint or serious disclosure about an organisation applying for or receiving funding from the Trust, we advise you to raise this with them directly. 

When giving feedback, or making a complaint:

  • clearly and simply outline your points in a letter or email to the most senior member of the organisation
  • ask them to acknowledge your letter and give a timescale for when you can expect a full response

If your complaint isn't dealt with satisfactorily and within a reasonable timeframe, please make us aware of this by completing the feedback form, and providing us with full details of the steps you have taken to resolve the matter with the organisation. You may also use the feedback form if you feel unable to raise a serious disclosure directly with the organisation. 

For more information, please read our Customer Care Guidance


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You have already completed an application for funding, are you sure you would like to submit another application? You should only submit another application if it is for a different project. If you want to amend an application that has already been submitted, please call us on 020 7749 9100.

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